IVR Banking Platform

WiFi Networks (P) Ltd. is a provider of ready-to-deploy mobile products and services. We partner with broadcasters, production companies, satellite & cable TV networks, advertisers, brand-owners and mobile operators, enabling them to generate revenue by offering interactive entertainment, Interactive TV program formats and mobile Value Added Services to end-users. WiFi Networks has developed a range of technologies including carrier grade messaging platforms (SMSC, MMSC), messaging gateways (MMS, SMS, USSD, and WAP), Content Management System and a host of client and server side applications (Intelligent Desktop Client) and content. The company also has a range of voice platforms (Speak SMS, IVR, and CRBT).

We adopt a managed services model for the launch and deployment of VAS services, this provides a clearer ROI proposition to Operators, ensures quicker deployment and integration and a shorter time to market for new products and services. We today have a team strength of over 120 people across our offices in all major cities in India, Middle East and Srilanka. Our client list includes, the largest network operators (Airtel, Hutch, IDEA, BSNL, Aircel, Reliance, and Indicom), Broadcasters (ETV network, SUN Network, Raj Network, Asia net networks, Zee Networks, India TV, MH1 to name a few), leading device manufacturers, ISPs, portals, as well as media companies and brands have chosen us as their technological partner.

We adopt a managed services model for the launch and deployment of VAS services, this provides a clearer ROI proposition to Operators, ensures quicker deployment and integration and a shorter time to market for new products and services.

We today have a team strength of over 120 people across our offices in all major cities in India, Middle East and Srilanka. Our client list includes, the largest network operators (Mobile Operator, Hutch, IDEA, BSNL, Aircel, Reliance, and Indicom), Broadcasters (ETV network, SUN Network, Raj Network, Asia net networks, Zee Networks, India TV, MH1 to name a few), leading device manufacturers, ISPs, portals, as well as media companies and brands have chosen us as their technological partner

IVR Banking Solution

Banking enterprises

As technology develops and new delivery channels are introduced, customers, particularly those from the most profitable sectors, become more able and willing to move from bank to bank. Blue chip banks, niche-players and Internet-only operations are increasingly targeting the most valuable private and corporate customers. Channel management enables banks to build loyalty and profitability by delivering seamless, consistent, personalized Banking services to targeted customer groups with the benefit of a "whole " of each customer.

Our value to the Banking Enterprises

Mobile communications are the newest and the hottest distribution channel for financial services products since the Internet and is about to make a phenomenal impact on the way consumers access and manage their finances. Whether in the pursuit of a multi-channel distribution strategy, or as a means of attracting marginal customers, this market provides a wealth of opportunities for all types of financial services companies to exploit. In the increasingly competitive Banking and financial services environment, customers are demanding better service, accessibility and the convenience of "One-Touch Ban". WiFi Networks IVRS Banking Solution is developed with this in mind.

Providing this on-demand customer service method will increase the customers’ overall satisfaction, while decreasing the direct and indirect costs of servicing to the customers. This IVR system frees up your customer services resources to focus on more complex customer issues and projects.

IVRS Banking Platform

The WiFi Networks IVR platform has been designed to be a scalable and extensible system that is based on industry standard technologies and innovative voice applications. It is a complete system that can cater to a wide range of applications, and has a modular architecture, that allows additional features to be added.
The IVR server is made of DTMF engines, ASR, TTS and State Machine that maintains the state of each channel assigned to the IVR server, an application engine and individual functionalities. There are at least two IVR servers running at any time, the Inbound IVR server and the Outbound IVR server.

The application engine interprets script/XML applications, and based on the events received from the State machine and the actions defined in the application, will perform the call flow. Each of the events are mapped to standard event elements within the application. The Next Menu action event (please see the state diagram), can have both static and dynamic actions.

Static – The engine obtains the next action based on the present action and the event, from the application XML file. This could be an executable element or a play action or a jump to a separate section within the application.

Dynamic – The engine can handle dynamic actions, such as a request to an external web site for information, in an asynchronous manner, continue with a default action. Whenever the external response is obtained, the event is synched back into the state machine for the actual action to be performed.

Banking Platform

Key Features :

Benefits

Benefits – Customers :

Benefits – Bank :